Customer Service is STI’s foremost priority. Simply put, we want you to be happy no matter what your request or concern may be. It is our job to see that our service and support are at their very best. We strive to provide 100% customer satisfaction within our company. Each staff member has pledged to ALWAYS keep the customer FIRST. This is also a part of our ISO 9000:2008 registration.
Each time we visit your facility for an on-site calibration session, we will provide you with a simple form to evaluate our performance. The company President reviews each form and if any action is required, you will be notified by phone of a solution.
If you have questions regarding the instruments you shipped to us, please do not hesitate to contact us. Speak directly to our technicians, quality manager, or President. Your complete satisfaction is our top priority.